Returns & Exchanges

Policy


Online purchases - You have two options when it comes to returns: 1. Returning through the mail: You have 14 days from the day the package arrives. A refund will be issued in the orginal form of payment for all returns that meet the requirement. A fee of $5.95 will be deducted from refund, per return. Drop off your return at any USPS facility, or schedule a pickup at www.usps.com. Once your return has been processed, we'll send you a return notification email. Returns take 2-3 bussines days to process upon reaching facility. Once your return is processed and refund is issued, you will recieve a confirmation email. Please allow 7-10 business days for refund to appear depending on your financial institution. 2. Returning to our In-Store location: You have 14 days to drop off at our store. Once you have dropped off your return please 7-10 business days for refunds to appear to your original form of payment depending on your financial institution. In store purchases: You have 14 days to exchange or recieve store credit.




Conditions


Items must be returned unworn, unwashed, undamaged, unused and with all original tags attached. Shoes: Shoes scuff easily. Please always try shoes on carpet. Shoes must be returned along with the shoe boxes. Tops and dresses: Please be careful when trying on be mindful of makeup and deodrant stains. Lip balms and treatments: Lip balm and treatments must be returned in new, sealed condition. If the seal is torn, tampered with or broken the product is not returnable.




Tracking My Returns


You will be sent an email once your return has been processed.




Refunds


Returns take 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will recieve a refund confirmation email. Refunds may take several business days to reflect on your credit card account depending on your financial institution.




Damaged Items


If you receive an item that is damaged, please contact customer service within 24 hours of delivery date.




Authenticity


We carry merchandise that is authentic, first-run and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors.